Privacy Policy

1. Introduction

ORION DG (“ORION DG”, “we”, “us”, “our”) is committed to responsible handling of personal data, operational information, and customer-related documentation. This Privacy Policy describes how ORION DG collects, uses, stores, processes, and protects information obtained through customer communication, operational inquiries, service requests, documentation submissions, website usage, and compliance-related interactions.

Operational and customer information is handled with consideration for confidentiality, controlled access, data integrity, and applicable data protection legislation, including the General Data Protection Regulation (GDPR) (EU) 2016/679.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact information: Name, email address, telephone number, company name, and job title provided through our contact form or direct communication.
• Operational information: Shipment details, transport documentation, Safety Data Sheets (SDS), product information, and compliance-related data submitted as part of a service request or DG inquiry.
• Website usage data: Technical data including IP addresses, browser type, device information, and pages visited, collected via cookies and analytics tools.
• Communication records: Records of correspondence between you and ORION DG relating to operational or compliance activities.

3. How We Use Your Information

ORION DG processes personal data for the following purposes:

• Responding to operational inquiries and service requests submitted through our contact channels.
• Delivering Dangerous Goods compliance services, documentation support, and consultancy activities.
• Managing and maintaining client relationships and communication records.
• Improving our operational processes, website functionality, and service quality.
• Complying with applicable legal, regulatory, and contractual obligations.

4. Lawful Basis for Processing

ORION DG processes personal data on the following lawful bases under GDPR:

• Contract performance: Where processing is necessary for the performance of a contract or to take steps prior to entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate business interests in providing compliance services, improving operations, and maintaining client relationships — provided such interests are not overridden by your data protection rights.
• Legal obligation: Where processing is necessary to comply with applicable legal requirements.
• Consent: Where you have provided explicit consent for a specific processing activity, such as receiving operational updates or marketing communications.

5. Data Retention

ORION DG retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The retention period for operational and client records is determined by applicable legal obligations and business requirements.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

6. Data Sharing

ORION DG does not sell, rent, or trade personal data to third parties. We may share personal data with:

• Service providers and technology partners who support our operational and administrative activities, under appropriate data processing agreements.
• Regulatory authorities or enforcement bodies where disclosure is required by applicable law.
• Professional advisors, where necessary, subject to confidentiality obligations.

7. Your Rights

Under applicable data protection legislation, you have the following rights in relation to your personal data:

• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data in certain circumstances.
• Right to restriction: The right to request restriction of processing in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to object: The right to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw consent at any time.

To exercise any of these rights, please contact us at info@oriondg.com. We will respond to your request within the timeframes required by applicable data protection legislation.

8. Cookies

Our website uses cookies and similar technologies to support website functionality, user experience, and analytics. For further information, please refer to our Cookie Policy.

9. Security

ORION DG implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or disclosure. Access to personal data is controlled and limited to personnel with a legitimate operational need.

10. Contact

For privacy-related inquiries, requests, or complaints, please contact ORION DG at:

ORION DG
Rotterdam Region, The Netherlands
Email: info@oriondg.com

You also have the right to lodge a complaint with the relevant supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (AP).

11. Updates to This Policy

ORION DG may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or applicable legislation. The date of the most recent revision is indicated at the top of this page.