Terms & Conditions

1. Introduction

These Terms & Conditions govern the provision of services by ORION DG (“ORION DG”, “we”, “us”, “our”) to clients and users (“you”, “your”). By engaging ORION DG for Dangerous Goods compliance services or using our website, you agree to these Terms & Conditions.

These Terms support clarity, operational transparency, professional accountability, and structured business relationships. They are intended to define the scope of services, responsibilities, and conditions applicable to our operational engagements.

2. Scope of Services

ORION DG provides Dangerous Goods compliance support services, including but not limited to:

• Dangerous Goods compliance verification and assessment across air, sea, and road transport modes.
• Documentation preparation, review, and verification services.
• Lithium battery classification and transport compliance support.
• Operational consultancy and regulatory guidance services.
• Dangerous Goods training and competence development programs.

The specific scope of services for each engagement is defined in the applicable service agreement, proposal, or written confirmation provided by ORION DG.

3. Customer Responsibilities

To support accurate and effective service delivery, you are responsible for:

• Providing accurate, complete, and timely information relevant to the services requested, including substance details, SDS documentation, packaging information, transport mode, and quantities.
• Ensuring that information submitted to ORION DG is correct and not misleading.
• Notifying ORION DG promptly of any changes that may affect the compliance assessment or service delivery.
• Maintaining compliance with all applicable Dangerous Goods regulations within your own operations, independently of the support provided by ORION DG.

4. Service Execution Conditions

ORION DG will perform services with reasonable professional skill and care, in alignment with applicable international Dangerous Goods regulations and recognized industry standards. Our services are advisory and compliance-support in nature.

Service delivery is dependent on the receipt of complete and accurate information from the client. ORION DG cannot be held responsible for assessments based on incomplete, inaccurate, or misleading information provided by the client.

5. Liability

ORION DG's liability in connection with services provided is limited to the direct value of the services rendered in relation to the specific matter giving rise to the claim. ORION DG shall not be liable for indirect, consequential, or incidental losses arising from the use of our services or reliance on our advice.

The client retains ultimate responsibility for compliance with applicable Dangerous Goods regulations within their operations. ORION DG's compliance support services are intended to assist, not substitute, the client's own compliance obligations.

6. Confidentiality

ORION DG treats all client information, operational data, and documentation with strict confidentiality. Information provided by clients is used solely for the purpose of delivering the requested services and will not be disclosed to third parties without consent, except where required by applicable legal or regulatory obligations.

7. Payment Conditions

Payment terms for services are as agreed in the applicable service agreement or written confirmation. Invoices are payable within the agreed timeframe from the date of issue. ORION DG reserves the right to suspend service delivery where payment obligations are not met.

8. Intellectual Property

All training materials, documentation templates, reports, and other deliverables produced by ORION DG in the performance of services remain the intellectual property of ORION DG, unless otherwise agreed in writing. Clients are granted a non-exclusive licence to use deliverables for their own internal operational purposes.

9. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in the Netherlands.

10. Updates

ORION DG may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised date. Continued use of our services following publication of updated terms constitutes acceptance of the revised conditions.

11. Contact

For questions relating to these Terms & Conditions, please contact ORION DG at: info@oriondg.com.

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